Lotus and Lilac Shoppe

Frequently Asked Questions

General Questions

HOW CAN I STAY UP TO DATE ON NEWS REGARDING LOTUS + LILAC COLLECTION?

We love posting new information about our products! Follow us on social media via Twitter, Facebook, Pinterest and Instagram. You can also subscribe to our E-Newsletter on the bottom of our site, or visit our blog to read about behind the scenes, new products, and updates on our local and artisan partners.

DO YOU HAVE A BRICK AND MORTAR LOCATION?

Not at this time. We currently are available by appointment for Interior Design clients and online for Lotus + Lilac Shoppe.

ARE YOU LOOKING FOR NEW TEAM MEMBERS?

We are currently not looking for team members. We will post any opportunities on our site in the future.

Shipping Questions

DO YOU SHIP TO PO BOXES?

We can ship small parcel items to PO Boxes. All furniture needs to be shipped to a residential or commercial physical address.

CAN YOU SHIP INTERNATIONALLY?

We are unable to ship internationally at this time. 

Please visit our shipping page for more information.

CAN I EXPEDITE MY ORDER?

We are currently not offering expedited shipping.

Returns, Cancellations, Exchanges + Refunds

WHAT IS LOTUS + LILAC'S RETURN POLICY?

We hope you love your selection as much as we enjoy curating our shop and creating the pieces. If you are not satisfied with your purchase, we’ll gladly offer you a replacement, exchange or refund on any eligible merchandise.

Lotus and Lilac Design Studio does not accept returns or exchanges on the following items: custom upholstery, fabric swatches, furniture, art, items that end in .99, or items purchased at warehouse sales or pop-up shops, or gift cards.
Refunds are made to the original method of payment, less shipping, handling and re-stocking fees. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender. Please allow 1 week to quality control your return and for the refund to be made.

If you have any questions regarding this process, please visit our returns page.

IF I MAIL IN MY RETURN, WHEN WILL I GET MY REFUND?

Refunds are made to the original method of payment, less shipping, handling and re-stocking fees. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender. Please allow 1 week to quality control your return and for the refund to be made.

If you have any questions regarding this process, please visit our returns page.

HOW LONG IS THE RETURN POLICY FOR ITEMS THAT ARE DAMAGED?

We hope you love your selection as much as we enjoy curating our shop and creating the pieces. If you are not satisfied with your purchase, we’ll gladly offer you a replacement, exchange or refund on any eligible merchandise.

Furniture and decor is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery.

If a defect is discovered and/or delivery is refused, please contact our Customer Support team within 48 hours at 267.245.8007 or ​support@lotusandlilacdesign.com​.

If you have any questions regarding this process, please visit our returns page.

HOW DO I EXCHANGE AN ITEM?

Merchandise exchanges will be handled as a return and reorder. Please follow the steps listed under returns and then log back onto our website to purchase items under a new transaction. If you have any questions regarding this process, please visit our returns page.

Curated Collection by Lotus and Lilac Design is Coming Soon! Dismiss

Join Waitlist We will inform you when the product arrives in stock. Just leave your valid email address below.
Email Quantity We won't share your address with anybody else.